Refund policy

Last updated 2 November 2026.

ModelHaus has a 14-day money-back guarantee. If it is not right for you, ask for a refund within 14 days of buying and you will get your money back.

How to ask

Write to [email protected] with the email address you used to buy. You can also ask through Paddle, our reseller, using the link in your receipt. You do not need to give a reason.

How you are paid

Paddle processes refunds, to the payment method you used. Banks and card companies can take several days to show the money. The license is ended when a refund is made.

After 14 days

After the guarantee period we may still help if something is wrong, and your legal rights where you live are not affected by this policy.

Before you buy, you can try ModelHaus free for 14 days.